Impact of Incentives and Information on Quality and Utilization in Primary Care 2014, Baseline Survey
Philippines, 2014
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Reference ID
PHL_2014_I3QUIPIE-BL_v01_M
Producer(s)
Damien B.C.M da Walque, Taejong Kim, John Basa
Metadata
Created on
Feb 03, 2017
Last modified
Jul 10, 2019
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92752
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Comment on RHu's overall performance (C1_Comment)
Data file: B02_noID
Overview
Valid:
219
Type:
Discrete
Start:
1237
End:
1455
Width:
219
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| 1.)Not client friendly 2.) Not satisfying consultation service. | 1 |
0.5%
|
|
| 24/7 service. | 1 |
0.5%
|
|
| According to interview and collateral information and self assessment, there are many staff who are hardworkers but others are just relaxing. | 1 |
0.5%
|
|
| Active DTTB always conduct house to house monitoring and provide health services. Conducts home visits. | 1 |
0.5%
|
|
| Active performance, knowledgeable RHU personnels, they have workable and good relationship with Brgy. Officials. | 1 |
0.5%
|
|
| Additional staff like Med Tech. .Lacking medicines in the RHU. > Most of the midwives are not permanent. | 1 |
0.5%
|
|
| All health personnel are doing their best to imporve the quality of care. | 1 |
0.5%
|
|
| All referrals were ok, but lack of medicines is the problem. | 1 |
0.5%
|
|
| All services were provided to the people. There are 2 ambulance being uses for free. | 1 |
0.5%
|
|
| Any services 1 refer, they accommodate. | 1 |
0.5%
|
|
| Basic programs/services are provided by the RHU. | 1 |
0.5%
|
|
| Because not all clients seek medical services, because we have hospitals/ we have 3 private hospitals/ Ozamis City is accessible to clients RH Center has no enough facilities to accommodate for the needs of patients. | 1 |
0.5%
|
|
| Because of feedback of clients that RHU fees are expensive. > Medicines are branded and not generic, expensive charge to normal deliveries. | 1 |
0.5%
|
|
| Because of lack of facilities and personnel (No Med Tech). | 1 |
0.5%
|
|
| Because they offer services to the patients who come to the center. | 1 |
0.5%
|
|
| Best performance of 2 doctors to do consultation. | 1 |
0.5%
|
|
| Constituents are almost satisfied with the services. | 1 |
0.5%
|
|
| Efficient and the RHU worked well. | 1 |
0.5%
|
|
| Everything should be transparent. | 1 |
0.5%
|
|
| Facilities are almost complete, nurses are on-call when someone gives birth. We have a permanent doctor who is always around. | 1 |
0.5%
|
|
| Facilities were provided. | 1 |
0.5%
|
|
| Facility is incomplete. | 1 |
0.5%
|
|
| Good but they cannot cover all the needs of patients. | 1 |
0.5%
|
|
| Good management, good training of staff, good technology. | 1 |
0.5%
|
|
| Good performace. | 1 |
0.5%
|
|
| Health facilities are not complete. | 1 |
0.5%
|
|
| Health staffs are accomodating. | 1 |
0.5%
|
|
| I am not satisfied because during emergencies they refer patients to other facility. They deligate responsibilities to MSWDO well in fact that is their job. | 1 |
0.5%
|
|
| I observed their efforts on providing the necessary benefits entitled for the Philhealth Members | 1 |
0.5%
|
|
| I want to rate it 4.5, it is not perfect but clients are served. | 1 |
0.5%
|
|
| If physsician is out (OB) the midwives and nurses cannot prescribe medicines, patients have to wait. | 1 |
0.5%
|
|
| In fairness they are working, high performing, easy to reach out, smooth coordination. | 1 |
0.5%
|
|
| Inavailability of medicines sometimes. | 1 |
0.5%
|
|
| Insufficient medicines. Some staff are not giving 100%. | 1 |
0.5%
|
|
| It is not really perfect but it performs well. | 1 |
0.5%
|
|
| Lack of equipments and medicines. RHU personnel is okay. | 1 |
0.5%
|
|
| Lack of equipments/lack of medicines/ lack of budget allocation. | 1 |
0.5%
|
|
| Lack of facility. > Doctor is not expert in terms of client diagnosis and relationship to client and staff. | 1 |
0.5%
|
|
| Lack of medical facilities. | 1 |
0.5%
|
|
| Lack of medical personnels due to deceased of two staffs | 1 |
0.5%
|
|
| Lacks coordination. | 1 |
0.5%
|
|
| Lacks medicines | 1 |
0.5%
|
|
| Late arrival of the RHU Physician for the past administration, but now the RHU Physician is on-time. | 1 |
0.5%
|
|
| Limited facilities like urinalysis or xray. | 1 |
0.5%
|
|
| Limited resources; example medicines. Although main task is prevention, curative is a priority. No finding for medicines. | 1 |
0.5%
|
|
| Many complaint coming from the patient, no medicines; manganak; attitudes of medical practitioner | 1 |
0.5%
|
|
| Medical needs of the patients are given attention. | 1 |
0.5%
|
|
| Medical staff are many- lots of midwives, RNHeals-RHU Services are better than before. | 1 |
0.5%
|
|
| Medicines are not available. Health workers are not willing to assist our indigent clients. | 1 |
0.5%
|
|
| Medicines are not available. The people are accomodating, but you cannot please everybody. | 1 |
0.5%
|
|
| Most of the time, doctor is out of town for trainings, Doctor is available only two days in a week. | 1 |
0.5%
|
|
| No Comment | 1 |
0.5%
|
|
| No comment | 15 |
6.8%
|
|
| No comment because she ahs not been going to the RHU. | 1 |
0.5%
|
|
| No comment, I think they are giving enough services. | 1 |
0.5%
|
|
| No coordination in updating list of beneficiaries. | 1 |
0.5%
|
|
| No equal distribution of capitation. | 1 |
0.5%
|
|
| No free medicines. | 1 |
0.5%
|
|
| No medicines for patients. | 1 |
0.5%
|
|
| No medicines, MHO and Midwives should do Brgy. Units. | 1 |
0.5%
|
|
| None | 9 |
4.1%
|
|
| Not all medicines are provided to patients seeking for medical assistance. | 1 |
0.5%
|
|
| Not given share from capitation, seldom shared. Got angry with the patients. | 1 |
0.5%
|
|
| Nothing to say but there has no people too perfect. Room for improvement more. | 1 |
0.5%
|
|
| Now it has a birthing clinic. | 1 |
0.5%
|
|
| Oftentimes, we referred to Basco Head Office. | 1 |
0.5%
|
|
| Ok, there is an evident satisfaction. | 1 |
0.5%
|
|
| Okay, good management by staff. Once an awardee of sentrong sigla…. | 1 |
0.5%
|
|
| Other RHU Staff were not dedicated to work. | 1 |
0.5%
|
|
| Overload work of doctor, too many patients. | 1 |
0.5%
|
|
| Patients are not given any medications that are not available inside. Prioritized 4P's members. | 1 |
0.5%
|
|
| Patients are treated and given good health services. | 1 |
0.5%
|
|
| Patients preffered to go to RHU's than hospitals because of the free medicine and minimal charge for laboratory. | 1 |
0.5%
|
|
| Perfect score is for Lord only | 1 |
0.5%
|
|
| Performs tasks and they're entertaining their patients very well. | 1 |
0.5%
|
|
| Presence of staff on duty during night time. | 1 |
0.5%
|
|
| Prioritize programs; services and programs are well-monitored; accomplishments and implementations of programs. | 1 |
0.5%
|
|
| Programs are implemented to all kinds of patients, everything is given; IEC on health is done; clients have their own folders; service wise, it is very good. | 1 |
0.5%
|
|
| Properly manage. | 1 |
0.5%
|
|
| RHU have efficient services. | 1 |
0.5%
|
|
| RHU is able to provide free medicines to patients. | 1 |
0.5%
|
|
| RHU is doing their job to the fullest. | 1 |
0.5%
|
|
| RHU lack some equipment and medicines needed in diagnosis and treatment of patient. | 1 |
0.5%
|
|
| RHU personnel should treat all patients equally without discrimination. | 1 |
0.5%
|
|
| RHU should procure medicines from PCBI to be given to patients of Philhealth. | 1 |
0.5%
|
|
| RHU staff releases its clientele Death Certificate very tardy and late. | 1 |
0.5%
|
|
| Refuse to rate because the respondent is not aware of the services being offered at the RHU/MHO. | 1 |
0.5%
|
|
| Regular feedbacking between MSDO and MHO. | 1 |
0.5%
|
|
| Service is okay. | 1 |
0.5%
|
|
| Services rendered are okay, (medicines), whatever is there is given free. | 1 |
0.5%
|
|
| Services were ok. Coordination is well-implemented. | 1 |
0.5%
|
|
| So far it's ok. | 1 |
0.5%
|
|
| So far, the community (esp.NHTS) can avail the services | 1 |
0.5%
|
|
| Some medicines prescribed by the doctor are not available in the RHU. | 1 |
0.5%
|
|
| Sometimes does not empathize with patients midwives are working to serve the people even at night. | 1 |
0.5%
|
|
| Sometimes medicines are not enough. | 1 |
0.5%
|
|
| Sometimes no medicines available in some cases. | 1 |
0.5%
|
|
| Sometimes the RHU ran out of medicines, but they provide good services. | 1 |
0.5%
|
|
| Strenghtening partnership in the community. | 1 |
0.5%
|
|
| Strict, she's fighting with the patients especially the poor ones, much more is the midwife. | 1 |
0.5%
|
|
| Targets are met, sufficient medicines clients are being attended, service is immediate, … | 1 |
0.5%
|
|
| The 4P's beneficiaries are being assisted well. | 1 |
0.5%
|
|
| The 4P's recipients were not being check-up by the RHU. They don't provide medicine all the time. The patients were instructed to buy medicines to a particular pharmacy only. | 1 |
0.5%
|
|
| The LGU tried to provide all the necessary equipments needed by the RHU personnel. >The LGU has also provided additional Physycian and radiologist technician likewise, the RHU is efficient in delivering health services. | 1 |
0.5%
|
|
| The RHU doesn't have medicine and equipment. >The personel of the RHU are not enough. >The RHU are asking for donation. | 1 |
0.5%
|
|
| The RHU give us capitation. | 1 |
0.5%
|
|
| The RHU is actively involved with Philhealth matters since the doctor is very active. | 1 |
0.5%
|
|
| The RHU is performing very well especially because of the Municipal Health Officer/Physician. | 1 |
0.5%
|
|
| The RHU is performing well and is client-friendly | 1 |
0.5%
|
|
| The RHU is supposedly open 24/7 but sometimes the staff like the doctor is not there. >The way they interact with the patients is good. >When the patient is a Philhealth member they prioritize them. | 1 |
0.5%
|
|
| The RHU lacks coordination with the MSWDO. | 1 |
0.5%
|
|
| The RHU offers free consultation and medicines to the indigents. | 1 |
0.5%
|
|
| The RHU still needs improvement in terms of services provided. | 1 |
0.5%
|
|
| The RHU was totally good. | 1 |
0.5%
|
|
| The clients are not entertained because of few personnels. | 1 |
0.5%
|
|
| The doctor did not servedvery well. | 1 |
0.5%
|
|
| The doctor is good but she is not always there. | 1 |
0.5%
|
|
| The doctor is not there for 5 days. Not all medicines were provided. | 1 |
0.5%
|
|
| The doctor is ok | 1 |
0.5%
|
|
| The doctor is okay, they are active, she is approachable and sensitive to the needs of the patients. | 1 |
0.5%
|
|
| The doctors is not always available which causes the delay. | 1 |
0.5%
|
|
| The medicines in the health unit are insufficient and not available to ctaer the needs of the constituents. | 1 |
0.5%
|
|
| The midwives are very accomodating and the MHO, she sometimes skips lunch in order to attend to the patients. | 1 |
0.5%
|
|
| The need to improve services at the Health Center. | 1 |
0.5%
|
|
| The operation of RHU is efficient. | 1 |
0.5%
|
|
| The people's need with health services can be addressed immediately because we have two RHU facilities with many RHU staff | 1 |
0.5%
|
|
| The performance of the RHU is ok. | 1 |
0.5%
|
|
| The personnel themselves are fighting each other, they are not accomodating. | 1 |
0.5%
|
|
| The present of Health Center is to faster the implementation. | 1 |
0.5%
|
|
| The service is good, the staff are accomodating. | 1 |
0.5%
|
|
| The service provided is good. | 1 |
0.5%
|
|
| The services are ok but the approach of the health care providers towards their patients is not good. | 1 |
0.5%
|
|
| The services of the RHU were maximized by the beneficiaries. | 1 |
0.5%
|
|
| The staff in the Municipal Health Office are not very accomodating and the waiting time in the clinic is too long. | 1 |
0.5%
|
|
| Their service is fine. I think the beneficiaries are contented with their provided services. | 1 |
0.5%
|
|
| Their services were ok. | 1 |
0.5%
|
|
| There are enough supplies of medicines for the constituents. | 1 |
0.5%
|
|
| There are many contests that the RHU (Maramag) placed on top. They really work hard to become an awardee. They always travel to CDO to receive the award they worked for. | 1 |
0.5%
|
|
| There are medical staff that are not friendly. Sometimes the staff are not entertaining the patients. | 1 |
0.5%
|
|
| There are medicines, availability of midwives, doctor except when he is on training. | 1 |
0.5%
|
|
| There are rooms for improvement like in the way they treat and accommodate patients. | 1 |
0.5%
|
|
| There are some negative feedbacks from the patients. | 1 |
0.5%
|
|
| There are some problems in RHU. They are not accomodating, sometimes there are no medicines. | 1 |
0.5%
|
|
| There are times that medicines are not available. They sometimes refer patients for higher medical facilities. | 1 |
0.5%
|
|
| There are times that the RHU lack medicines. | 1 |
0.5%
|
|
| There is a doctor, compared to when there was no doctor, NDP's are added, active BHw's and Health Teams. | 1 |
0.5%
|
|
| There is no consultation in the afternoon because according to them, they are busy preparing for their reports. | 1 |
0.5%
|
|
| There so many things to improve. The staff are good, the doctor is good, but there are so many patients that they cannot handle. I hope that it will be improved. And also medical tests are also needed. | 1 |
0.5%
|
|
| There was a time that the City Health Office was not able to renew their accreditation to Philhealth. | 1 |
0.5%
|
|
| There were no complaints in the RHU as long as the doctor is present in the RHU. | 1 |
0.5%
|
|
| There were still lapses especially the medicines that must be given to the constituents after the consultations. | 1 |
0.5%
|
|
| They accommodate all patients that goes to the RHU. | 1 |
0.5%
|
|
| They admit pregnant women who give birth/ birthing clinic. | 1 |
0.5%
|
|
| They are active and responsive in providing assistance. | 1 |
0.5%
|
|
| They are doing their job well. | 1 |
0.5%
|
|
| They are doing their job. | 2 |
0.9%
|
|
| They are not accomodating and friendly. | 1 |
0.5%
|
|
| They are not assertive in preventing cases. They take actions when there's somebody who are terminally ill. | 1 |
0.5%
|
|
| They are not open 24 hours where they should be. | 1 |
0.5%
|
|
| They are not…I don't want to say anything anymore, I might create havoc. | 1 |
0.5%
|
|
| They are performing; in coordination with the SWO, they are doing their part. | 1 |
0.5%
|
|
| They are really doing their job. MSWDO and RHU of Kayapa have a good relationship. | 1 |
0.5%
|
|
| They are really helping the 4P's beneficiaries but sometimes some medicines are not available. | 1 |
0.5%
|
|
| They are serving the indigents but there are a lot of complaints such as they don't do fieldwork, such as for immunization. | 1 |
0.5%
|
|
| They cannot provide medicine needed by most indigent constituents- I know this because some clients came to see me. | 1 |
0.5%
|
|
| They capitation did not receive in the of amount 250,00.00 | 1 |
0.5%
|
|
| They did not address the needs of the people due to lack of medicines. | 1 |
0.5%
|
|
| They don't have all the medicines. Those who were not able to get medicines, they come to us to ask for money. | 1 |
0.5%
|
|
| They have lapses. RHU should be open 24/7. During Saturdays and Sunday they are close. | 1 |
0.5%
|
|
| They have limited services probably due to limited funding. | 1 |
0.5%
|
|
| They helped the poor people. (Medicines are badly needed). | 1 |
0.5%
|
|
| They implement health programs well. | 1 |
0.5%
|
|
| They implement health services well. | 1 |
0.5%
|
|
| They lack equipment. | 1 |
0.5%
|
|
| They lack facilities, personnels, medicines and equipments. | 1 |
0.5%
|
|
| They meet health standards. | 1 |
0.5%
|
|
| They perform their job very well. Responsive to the health need of people. | 1 |
0.5%
|
|
| They perform well and they do some special projects that are even beyond their mandate. | 1 |
0.5%
|
|
| They provide good service. | 2 |
0.9%
|
|
| They provide good services. | 1 |
0.5%
|
|
| They received a lot of awards, they have very good performance specially the midwives. | 1 |
0.5%
|
|
| Thje RHU works efficiently and their plans were good. | 1 |
0.5%
|
|
| To have more trained and full-time Physician. | 1 |
0.5%
|
|
| Very accomodating staff. | 1 |
0.5%
|
|
| Very satisfactory | 1 |
0.5%
|
|
| We are working hand in hand with the RHU. | 1 |
0.5%
|
|
| We have seen during consultations and meetings that they have good performance. | 1 |
0.5%
|
|
| We provide good services beyond a regular services for health, we already meedt the qualification as accredited service provider. | 1 |
0.5%
|
|
| Weighing scale for babies is dirty and I'm not sure if they're giving all the medicines. | 1 |
0.5%
|
|
| When it comes to manpower,ok. When it comes to service, not good (by respondent's point of view) | 1 |
0.5%
|
|
| Why is MSWDO not included in the capitationbut we are part of the implementation? As far as I know, even the janitor and ambulance drivers have shares but nothing goes to us. | 1 |
0.5%
|
|
| almost perfect, but according to the patients, our RHU space is too little. | 1 |
0.5%
|
|
| facility is not complete, services not well-provided. | 1 |
0.5%
|
|
| not yet established, maybe after the construction is done, RHU can do better services. | 1 |
0.5%
|
|
| sometimes lack of supplies and medicines. | 1 |
0.5%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.