Impact of Incentives and Information on Quality and Utilization in Primary Care 2014, Baseline Survey
Philippines, 2014
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Reference ID
PHL_2014_I3QUIPIE-BL_v01_M
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Damien B.C.M da Walque, Taejong Kim, John Basa
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Feb 03, 2017
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Jul 10, 2019
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What are the general comments by the constituents on the RHU/s performance? (C8)
Data file: B02_noID
Overview
Valid:
233
Type:
Discrete
Start:
1880
End:
2123
Width:
244
Range:
-
Format:
character
Questions and instructions
Categories
| Value | Category | Cases | |
|---|---|---|---|
| -66 | 1 |
0.4%
|
|
| 1.) Doctor is not approachable, will not give immediate attention, let the patients wait. 2.) RN Hills Nurses. Do not accommodate patients immediately. | 1 |
0.4%
|
|
| 1.) Medicines run out. 2.) Delayed arrival of reimbursments. | 1 |
0.4%
|
|
| 1.)It is okay 2.) They are being served. | 1 |
0.4%
|
|
| >Lack of quick response ability. >Lack of Facility. >Lack of communication.(No mobile phone signal) >Cases need to be reffered to hospital because it can't be decided here. | 1 |
0.4%
|
|
| >The medicines are not enough. >The staff of RHU are absent. >The other health needs are not given to the patients. >The RHU have a donation box. | 1 |
0.4%
|
|
| Accomodating, sincere in their work, good provider. | 1 |
0.4%
|
|
| According to others, lack of medicines, short supply of medicines. | 1 |
0.4%
|
|
| As long as the doctor is around, he is good in giving advice. Sometimes there are no medicines and lack of doctors. | 1 |
0.4%
|
|
| At the time they need medical services, they were there especially there's already a Bemonc. | 1 |
0.4%
|
|
| At times the medicines in the RHU are out of stock or unavailable. | 1 |
0.4%
|
|
| Atleast we have our RHU for us to refer minor cases, but its not enough since we have only 1 (one) MHO- not enough to cater the number of patients, they have (RHU) limited medicines and they refer to other hospital next town for some laboratori | 1 |
0.4%
|
|
| Attitude of the service providers. | 1 |
0.4%
|
|
| Attitudes of medical practitioner. | 1 |
0.4%
|
|
| Because of lack of facilities and personnel. | 1 |
0.4%
|
|
| Because they offer services to the patients who come to the center. | 1 |
0.4%
|
|
| Delayed assistance due to the availability of the doctor. | 1 |
0.4%
|
|
| Doctor is always out of town. | 1 |
0.4%
|
|
| Doctor is available of time; medicines available with the medical facilities. | 1 |
0.4%
|
|
| Doctor is indifferent to other person/client/patient. | 1 |
0.4%
|
|
| Does not hear any comments. | 1 |
0.4%
|
|
| Doing their job well. | 1 |
0.4%
|
|
| Don't know | 4 |
1.7%
|
|
| Don't know. Lack of supplies and medicines sometimes | 1 |
0.4%
|
|
| Everything should be free of charge from the RHU/MHO. | 1 |
0.4%
|
|
| First time mothers, early pregnancy mothersare being required to have check-up but they are ashamed to visit RHU. | 1 |
0.4%
|
|
| Good | 2 |
0.9%
|
|
| Good performance. | 1 |
0.4%
|
|
| Good, they cater to us when we go there. | 1 |
0.4%
|
|
| Happy that every brgy. Health station - 1 midwife. > Hoping for additional; equipments and medicines. | 1 |
0.4%
|
|
| Hope they become members of Philhealth. | 1 |
0.4%
|
|
| I did not hear any complaints from the constituents. | 1 |
0.4%
|
|
| I think the people are satisfied on the services that the RHU provided. I know and I heard that the Physician is very approachable, the staff are nice too,unlike the other RHU and even the other big hospitals. It's just that the RHU has limited | 1 |
0.4%
|
|
| I think the service is good. | 1 |
0.4%
|
|
| If the Physician is present there is no problem, if not around, the nurses and midwives perform based on their job description only. | 1 |
0.4%
|
|
| If the physician attends training or seminar there is no substitute provided. | 1 |
0.4%
|
|
| If they come here, atleast they are taken cared off because we have nurses and a doctor. | 1 |
0.4%
|
|
| Improve and additional time on RHU and availability of personnel, have plenty of recipients, have difficulty in transportation. Improve this services: Staff spending more time at RHU | 1 |
0.4%
|
|
| Insufficient medicines, doctor always on travel. | 1 |
0.4%
|
|
| It is ok, but the doctor is not always around. | 1 |
0.4%
|
|
| It takes long for them to wait for consultation. | 1 |
0.4%
|
|
| KSK is prioritized by the RHU staff to ask the clients to avail of it rather than Philhealth. | 1 |
0.4%
|
|
| Lack of available medicines; the doctor is always out of office; some of the staffs will not entertain the clients that religiously; records are not always available because they refrain from sharing. | 1 |
0.4%
|
|
| Lack of doctors because of low pay. | 1 |
0.4%
|
|
| Lack of facilities. | 1 |
0.4%
|
|
| Lack of information of services provided; needs more improvement. | 1 |
0.4%
|
|
| Lack of laboratory tests like ultrasound except sputum test. >On-call nurses for births but facilities were lacking. | 1 |
0.4%
|
|
| Lack of medical Facilities; no ambulance. | 1 |
0.4%
|
|
| Lack of medical equipments and facilities; attitude problems of medical staff. | 1 |
0.4%
|
|
| Lack of medicine supplies. >Lack of funds for fuel for the vehicle ambulance, that is why they cannot right away avail of the services. | 1 |
0.4%
|
|
| Lack of medicines | 1 |
0.4%
|
|
| Lack of medicines >Good performance | 1 |
0.4%
|
|
| Lack of medicines and for free; services included must be in time; distance going to RHU. | 1 |
0.4%
|
|
| Lack of medicines and health facilities. | 1 |
0.4%
|
|
| Lack of medicines and the doctor is sometimes unavailable. | 1 |
0.4%
|
|
| Lack of medicines in the Municipal Health Office. | 1 |
0.4%
|
|
| Lack of medicines in the facility. | 1 |
0.4%
|
|
| Lack of medicines prescribed given to the clients. | 1 |
0.4%
|
|
| Lack of medicines, sometimes locals/patient buy medicines at the dispensing clerk. | 1 |
0.4%
|
|
| Lack of medicines, the MHO cannot provide sometimes. | 1 |
0.4%
|
|
| Lack of medicines, the not so good manners of the staff especially to poor patients. | 1 |
0.4%
|
|
| Lack of medicines. | 1 |
0.4%
|
|
| Lack of medicines; attitudes of medical practitioner. | 1 |
0.4%
|
|
| Lack of services in RHU and poor in dealing with other people. | 1 |
0.4%
|
|
| Lack of transportation of referred patient to the other hospital. | 1 |
0.4%
|
|
| Lacking of medicines; Doctor's schedule is always unavailable since it is only a DTTB; some basic laboratories are not available. | 1 |
0.4%
|
|
| Lacks medicine sometimes. Doctors not always available because of seminars, etc. | 1 |
0.4%
|
|
| Lacks medicine, some constituents are paying even though they are Philhealth members, esp. 4P's and NHTS Members. | 1 |
0.4%
|
|
| Lacks medicines and doctors are always on trainings. The attitudes of the staff are not that accomodating. | 1 |
0.4%
|
|
| Limited services/limited budget. | 1 |
0.4%
|
|
| Limited supplies of medicines. | 1 |
0.4%
|
|
| MHO not customer friendly. | 1 |
0.4%
|
|
| Medicines are not available. > The pregnant women are refered to doctors for ceasarean. | 1 |
0.4%
|
|
| Medicines are sometimes not available. | 1 |
0.4%
|
|
| Medicines sometimes are delayed due to isolated location. >Slow process of purchases, need to order in mainland. >Absence of specialist to assists the patients. >Lack of medical equipments. | 1 |
0.4%
|
|
| More complete and much better. | 1 |
0.4%
|
|
| New RHU, well furnished big relief for constituents because even those who will give birth can avail services intead of going to Bangued. | 1 |
0.4%
|
|
| No available medicines, limited services. | 1 |
0.4%
|
|
| No comment | 9 |
3.9%
|
|
| No comments that I hear. | 1 |
0.4%
|
|
| No complaints so far from constituents because of the barangay's active participation on medical missions. | 1 |
0.4%
|
|
| No medicines | 1 |
0.4%
|
|
| No medicines available at the RHU. | 1 |
0.4%
|
|
| No medicines or lack of medicines. >No TB Meds for primary complex of children. | 1 |
0.4%
|
|
| No medicines, no regular visits of Physician to the Brgy's. | 1 |
0.4%
|
|
| No medicines, only one physician, no dentist. | 1 |
0.4%
|
|
| No medicines; we need additional doctors; some staff are not friendly; a lot of lacking in the facilities like the birthing facility; we need ambulance. | 1 |
0.4%
|
|
| No negative feedback from them. | 1 |
0.4%
|
|
| No problem, the MHO follows the guidelines. | 1 |
0.4%
|
|
| None | 10 |
4.3%
|
|
| Not all medicines prescribed by the doctor are available at the RHU. Philhealth members are asked to buy the medicines in the pharmacy. | 1 |
0.4%
|
|
| Not all patients are served. | 1 |
0.4%
|
|
| Not all patients can be accomodated at one time (Scheduled visits). > Some medicines are not available. | 1 |
0.4%
|
|
| Not so very satisfactory; there are some programs that are not well executed. | 1 |
0.4%
|
|
| Occasionallythese are complaints on Philhealth utilization not all are utilized. | 1 |
0.4%
|
|
| Okay | 2 |
0.9%
|
|
| Online data recording on patient's profile. >Some medicines prescribed by the doctor are not available in the RHU. | 1 |
0.4%
|
|
| Others are ok but some people say the Dr. doesn't know how to smile and she's not approachable | 1 |
0.4%
|
|
| Our service is not perfect. | 1 |
0.4%
|
|
| People are satisfied with the health service. | 1 |
0.4%
|
|
| Physician only present three weeks in a month. Leaves RHU on the third week And reports to RHU on the second week of the following month. | 1 |
0.4%
|
|
| Physicians are always out for seminars to acquire new skills and knowledge. | 1 |
0.4%
|
|
| Problems in the attitude of staff, comparing the service rendered. | 1 |
0.4%
|
|
| RHU is doing their best not all services will be provided. | 1 |
0.4%
|
|
| RHU staffs are doing their best in giving health services to their clients. | 1 |
0.4%
|
|
| Referred to the other hospital even they have capacity to care the patient. | 1 |
0.4%
|
|
| Refuse to answer. | 1 |
0.4%
|
|
| Refuse to give the rating and comments. | 1 |
0.4%
|
|
| Relevant services, responsive, facilitating access to RHU. Free of charge and no donationboxes visible to our RHU. | 1 |
0.4%
|
|
| Run out of medicines. | 1 |
0.4%
|
|
| Satisfied of the take home medicines after consultation. | 1 |
0.4%
|
|
| Service delivery is good, the clients are served. | 1 |
0.4%
|
|
| So far there were no negative feedbacks from the constituents. | 1 |
0.4%
|
|
| So far, no complaints. | 1 |
0.4%
|
|
| Some are satisfied some are not. Some understands the situation, like the availability of medicines, cannot give everything. | 1 |
0.4%
|
|
| Some have negative comments, some have positive comments. Some say it's better because they are served w/o waiting too long. Others say its bad because of lack of medicines. | 1 |
0.4%
|
|
| Some indigent patients wants all the services to be free. | 1 |
0.4%
|
|
| Some medicines are not available in the facility. | 1 |
0.4%
|
|
| Some midwives are not accomodating and they don't treat the 4P's beneficiaries well. > Limited medicines being provided by the RHU. | 1 |
0.4%
|
|
| Some people are annoying, lack of understanding to constituents needs. Study and learn human behavior and social environment. | 1 |
0.4%
|
|
| Some people are mot pleased. | 1 |
0.4%
|
|
| Sometimes medicines are not available. | 1 |
0.4%
|
|
| Sometimes not all midwives are doing well the health services in the barangays. Being addressed by RHU?LGU in re assigning them to the RHU. | 1 |
0.4%
|
|
| Sometimes the RHU lacks medicine. | 1 |
0.4%
|
|
| Sometimes the ambulance is out of service. When the doctor is on training, there is no replacement. Lack of personnels. | 1 |
0.4%
|
|
| Sometimes the doctor is not available. | 1 |
0.4%
|
|
| Sometimes the medicines are not available, not all are provided. Before the doctor assigned was DTTB, so he is always out, being called for training. The LGU cannot control because he was assigned bu DOH. | 1 |
0.4%
|
|
| Sometimes the patients have to wait for the LGU if they were in the meeting | 1 |
0.4%
|
|
| Sometimes the supply of medicines is not enough to cater the needs of the people. | 1 |
0.4%
|
|
| Sometimes there are feedback on lapses in delivering health services on the part of the staff including the attitude. (Sometimes there is feedback on lapses in delivering health services on the part of the staff including the attitude.) | 1 |
0.4%
|
|
| Sometimes there's no medicine in RHU, that's why we need to buy out from RHU. | 1 |
0.4%
|
|
| Sometimes they ran out of medicines. Sometimes the staff are not so friendly because they are under staff. | 1 |
0.4%
|
|
| Staff are approachable. | 1 |
0.4%
|
|
| Strict | 1 |
0.4%
|
|
| That the MHO cannot provide enough supplies of medicine especially for the indigenous and indigents persons. | 1 |
0.4%
|
|
| The 4P's beneficiaries are the priority of the RHU. | 1 |
0.4%
|
|
| The MHO easily gets angry. | 1 |
0.4%
|
|
| The RHU are giving out good service but at times although very seldom, the medicine in the RHU are out of stock. | 1 |
0.4%
|
|
| The RHU cannot satisfy all the needs of its constituents for medicines. Some of the constituents still ask medicine from us. | 1 |
0.4%
|
|
| The RHU has qualified and competent medical staff but medical supplies are limited. | 1 |
0.4%
|
|
| The RHU personnel are not friendly. | 1 |
0.4%
|
|
| The RHU personnel are not friendly. >Some medicines are not available. | 1 |
0.4%
|
|
| The RHU staff are aloof in dealing with patients. | 1 |
0.4%
|
|
| The RHU staff are good and accommodate patients well. | 1 |
0.4%
|
|
| The RHU staff are not friendly, the RHU staff are not kind. | 1 |
0.4%
|
|
| The RHU staff are not friendly, they don't entertain the patients well. | 1 |
0.4%
|
|
| The RHU staff are not friendly. There is no coordination between RHU and MSWDO. | 1 |
0.4%
|
|
| The constituents are asking for free medicines but the CHO cannot provide the medicines. | 1 |
0.4%
|
|
| The constituents are not satisfied with the services given to them. | 1 |
0.4%
|
|
| The constituents are satified with the services given to them. | 1 |
0.4%
|
|
| The constituents are satisfied by the service provided. | 1 |
0.4%
|
|
| The constituents complains on the way they approach them, somewhat rude at times and same of the health care providers do not practice confidentiality. | 1 |
0.4%
|
|
| The doctor has tantrums and cannot be easily approach by patients. | 1 |
0.4%
|
|
| The doctor is always out. > Sometimes the patient pays for the medicines. | 1 |
0.4%
|
|
| The doctor is always out/the doctor will conduct check-up twice a week only. >No medicines/lack of medicines > The doctor is not friendly. | 1 |
0.4%
|
|
| The doctor is impatient to the attitudes and needs of the clientele, and therefore the doctor easily gets angry to the patient thus the later has a negative feeling and attitude during the whole consultation time. | 1 |
0.4%
|
|
| The doctor is not around because of seminars, trainings, etc. | 1 |
0.4%
|
|
| The doctor is not available all the time. | 1 |
0.4%
|
|
| The doctor is not so friendly to them. | 1 |
0.4%
|
|
| The doctor is out. >The medicines are available. | 1 |
0.4%
|
|
| The facility lacks some medicine. | 1 |
0.4%
|
|
| The facility lacks some medicines and the patients wait for a long time before the doctor can examine them. | 1 |
0.4%
|
|
| The medicines are not available. >The doctor is out or absent. >Some staff are kind out some are not. | 1 |
0.4%
|
|
| The people are asked to come back and forth to MSWDO to look for certain documents. > They lack some medicines. > Some RHU staff are not friendly and accomodating. | 1 |
0.4%
|
|
| The people do not know that giving birth in the RHU is not free. They had to pay 2,200Php to 2,500Php. >Medicines are not available, they had to buy outside. > They had to pay the vaccines for dogbites. | 1 |
0.4%
|
|
| The personnel in the BHS are not there daily. > The medicines are not available. > The RHU personnel are rude. | 1 |
0.4%
|
|
| The reimbursment is very long for Philhealth beneficiaries specially those that gave birth in the lying-in clinic of the RHU. | 1 |
0.4%
|
|
| The respondent don't know anything about the general comments by the constituents. | 1 |
0.4%
|
|
| The service is ok. | 1 |
0.4%
|
|
| The services are available at the RHU. Health care providers go to the brgy. | 1 |
0.4%
|
|
| The services are rendered on the field especially on free outreach program. Philhealth members information were given to the DSWD many the LGU. | 1 |
0.4%
|
|
| The services were okay but the RHU lacks medicines. | 1 |
0.4%
|
|
| The staff are nice and accomodating. > Insufficient medicines specially for certain types of medicines or diseases. | 1 |
0.4%
|
|
| The staff do not accommodate all patients; the staff are not approachable; constituents has to wait for long hours for the consultation. | 1 |
0.4%
|
|
| The staff is a snob | 1 |
0.4%
|
|
| The way the RHU staff deal with the constituents and clients. They are not fair in dealing with the clients and sometimes it is based on "Whom they know but not on who need most their services. | 1 |
0.4%
|
|
| Their performance is good since we are not … (Did not continue) | 1 |
0.4%
|
|
| Their services were ok. | 1 |
0.4%
|
|
| There are a lot of requirements when patients are asking for some certifications. > One of the midwife collects donations from people. > They need more health centers because what they want is one health center per barangay. | 1 |
0.4%
|
|
| There are more patients that will attend but the RHU personnel are less. | 1 |
0.4%
|
|
| There are no medicines available. > There are medical personnels in the RHU that are not friendly. > People are not accomodating. | 1 |
0.4%
|
|
| There are so many feedbacks that are coming from the RHU personnel because sometimesbecause of stress and pressure. | 1 |
0.4%
|
|
| There is night duty assigned in the RHU. | 1 |
0.4%
|
|
| There is no consultation in the afternoon. >Attitude of some of the health personnels. | 1 |
0.4%
|
|
| There should be medicines in the RHU even Philhealth member will be referred to hospitals because no medicines available in the RHU. >If confined in a Philhealth accredited hospital medicines are purchased outside. The hospital cannot provide. | 1 |
0.4%
|
|
| There's no medicine sometimes. | 1 |
0.4%
|
|
| They are being served fairly and equally, especially those in the barangays who are being served by the midwives. | 1 |
0.4%
|
|
| They are contented with the benefits but there are times the medicines are lack. | 1 |
0.4%
|
|
| They are good. | 1 |
0.4%
|
|
| They are not accomodating specially when there are a lot of people. > Limited medicines, sometimes nothing at all. > The patients buys their own patient's form. >Limited staff in the RHU. > The doctors should be residents of Aliaga. > The RHU s | 1 |
0.4%
|
|
| They are not giving free medicines; they are not friendly; they only give prescription so the patient must buy them outside. | 1 |
0.4%
|
|
| They are trying to improve the health of all patients including staff and personnel just to satisfy the needs of all. | 1 |
0.4%
|
|
| They can avail medicines, doctors are available, and nurses are plenty. | 1 |
0.4%
|
|
| They do serve the need s that they can handle but due to the busy schedule of the MHO, the patients are always referred to the hospital. | 1 |
0.4%
|
|
| They have good performances on programs extended to the constituents. | 1 |
0.4%
|
|
| They have no comments. | 1 |
0.4%
|
|
| They implement health benefits very well. | 1 |
0.4%
|
|
| They lack medicine. No Med Tech on other days. | 1 |
0.4%
|
|
| They lack medicine; They are nice to 4P's beneficiaries, they are the priority in the RHU. | 1 |
0.4%
|
|
| They lack medicines and equipments. The RHU personnels are friendly. | 1 |
0.4%
|
|
| They need more improvement, lack of cooperation within the staff. | 1 |
0.4%
|
|
| They perform well beyond the expectations. | 1 |
0.4%
|
|
| They provide good and quality services. Sometimes medicines are out of stock. | 1 |
0.4%
|
|
| Very good on the provision of services but some medicines are not given free due to some limitations specified by Philhealth. | 1 |
0.4%
|
|
| Very good services and the patients are well taken cared off. | 1 |
0.4%
|
|
| Very satisfactory | 1 |
0.4%
|
|
| Very satisfied of the health services now than years ago. | 1 |
0.4%
|
|
| Well attended patients even from those coming from brgys, presence midwives and nurses. | 1 |
0.4%
|
|
| When the doctor is not present, patients are referred to the hospital even during emergency. | 1 |
0.4%
|
|
| Why do they have to buy medicine outside and why in this particular pharmacy only? The availability of medicines is a problem. | 1 |
0.4%
|
|
| Wish to have trained and full-time physician to avaoid changing from time to time. | 1 |
0.4%
|
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.