The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank Group’s clients, partners, and other stakeholders across the globe in client countries. The Public Opinion Research Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), 45 countries in FY2016 (July 2015-June 2016), 35 countries in FY2017 (July 2016-June 2017), 39 countries in FY2018 (July 2017-June 2018), and 42 countries in FY2019 (July 2018-June 2019). In FY2020, surveys were conducted in 24 countries. Nearly all of the World Bank Group’s client countries are surveyed in every three year cycle.
The Country Opinion Survey in Serbia assists the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Serbia perceive the WBG. It provides the WBG with systematic feedback from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society in Serbia on 1) their views regarding the general environment in Serbia; 2) their overall attitudes toward the WBG in Serbia; 3) overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Serbia; and 4) their perceptions of the WBG’s future role in Serbia.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
Version 01: Edited, anonymous dataset for public distribution.
The scope of the study includes:
- Overall Context
- Overall Attitudes toward the World Bank Group
- World Bank Group’s Work and Engagement on the Ground
- World Bank Group’s Support in Development Areas
- World Bank Group’s Knowledge Work and Activities
- The Future Role of the World Bank Group in Serbia
- Communication and Information Sharing
- Background Information (i.e., respondent demographics)
Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society.
Producers and sponsors
Public Opinion Research Group
World Bank Group
World Bank Group
From April to July 2020, 1,564 stakeholders of the WBG in Serbia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; employees of ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community-based organizations; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; and the media.
Response rate was 16%.
The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’17 (N=278, response rate = 28%). The data were weighted to reach similar stakeholder compositions across both survey years, allowing for more statistically reliable comparisons. Note, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons. Due to this weighting, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’17 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D of the final FY2020 report (see page 80).
Dates of Data Collection
Data Collection Mode
Data Collection Notes
Online Qualtrics platform.
Ipsos Strategic Marketing
The questionnaire used to collect the survey data consisted of the following 8 sections:
A. Overall Context
B. Overall Attitudes toward the World Bank Group
C. World Bank Group’s Work and Engagement on the Ground
D. World Bank Group’s Support in Development Areas
E. World Bank Group’s Knowledge Work and Activities
F. The Future Role of the World Bank Group in Serbia
G. Communication and Information Sharing
H. Background Information
The questionnaire was prepared in English and Serbian.
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download
Disclaimer and copyrights
The user of the data acknowledges that the original collector of the data, the authorized distributor of the data, and the relevant funding agency bear no responsibility for use of the data or for interpretations or inferences based upon such uses.