Question pretext
Good [morning/afternoon/evening], I’m calling you from [Insert name of the contractor] to thank you for the participation in the survey for the World Bank that we undertook a few months ago. I hope you received the brief report of the results. We would like to take this opportunity to ask you a few questions to follow up on the effect of the COVID-19 virus on your establishment. Your participation in this survey is voluntary, and the interview will take approximately 20 minutes
The information and opinions you provide will be anonymized. Neither your name nor the name of your business will be used in any document based on this survey.