The World Bank Group Country Opinion Survey Program systematically measures and tracks the perceptions of the World Bank Group’s clients, partners, and other stakeholders across the globe in client countries. The Strategic Insights Group surveyed 29 countries in FY2012 (July 2011-June 2012), 41 countries in FY2013 (July 2012-June 2013), 42 countries in FY2014 (July 2013-June 2014), 35 countries in FY2015 (July 2014-June 2015), 45 countries in FY2016 (July 2015-June 2016), 35 countries in FY2017 (July 2016-June 2017), 39 countries in FY2018 (July 2017-June 2018), 42 countries in FY2019 (July 2018-June 2019), and 21 countries in FY2020 (July 2019-June 2020). In FY2021, surveys were conducted in 36 countries. Nearly all of the World Bank Group’s client countries are surveyed in every three year cycle.
The Country Opinion Survey in Zambia assists the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Zambia perceive the WBG. It provides the WBG with systematic feedback from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society in Zambia on 1) their views regarding the general environment in Zambia; 2) their overall attitudes toward the WBG in Zambia; 3) overall impressions of the WBG’s effectiveness and results, knowledge work and activities, and communication and information sharing in Zambia; and 4) their perceptions of the WBG’s future role in Zambia.
Kind of Data
Sample survey data [ssd]
Unit of Analysis
Version 01: Edited, anonymous dataset for public distribution.
The scope of the study includes:
- Overall Context
- Overall Attitudes toward the World Bank Group
- World Bank Group’s Work and Engagement on the Ground
- World Bank Group’s Support in Development Areas
- World Bank Group’s Knowledge Work and Activities
- The Future Role of the World Bank Group in Zambia
- Communication and Information Sharing
- Background Information
- Central Province
- Copperbelt Province
- Eastern Province
- Luapula Province
- Lusaka Province
- Muchinga Province
- North- Western Province
- Northern Province
- Southern Province
- Western Province
Opinion leaders from national and local governments, multilateral/bilateral agencies, media, academia, the private sector, and civil society.
Producers and sponsors
Public Opinion Research Group
World Bank Group
World Bank Group
From May to June 2021, 1,331 stakeholders of the WBG in Zambia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Vice President; office of a minister; office of a parliamentarian; employees of ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community based organizations; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the media; and other organizations.
Response rate was 43%.
The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’18 (response rate was 56%, N=304). Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. To reduce the influence of the former, the samples from FY ’18 and FY ’21 were weighted to have equivalent stakeholder groupings, allowing for more statistically reliable comparisons. Due to this weighting, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’18 COS report and the non-weighted data presented in the FY’21 COS report.
Dates of Data Collection
Data Collection Mode
Data Collection Notes
Face-to-face interview, via courier, and online Qualtrics platform.
Frontline Consulting Services (FCS)
The questionnaire used to collect the survey data consisted of the following 8 sections:
A. Overall Context
B. Overall Attitudes toward the World Bank Group
C. World Bank Group’s Work and Engagement on the Ground
D. World Bank Group’s Support in Development Areas
E. World Bank Group’s Knowledge Work and Activities
F. The Future Role of the World Bank Group in Zambia
G. Communication and Information Sharing
H. Background Information
The questionnaire was prepared in English.
Use of the dataset must be acknowledged using a citation which would include:
- the Identification of the Primary Investigator
- the title of the survey (including country, acronym and year of implementation)
- the survey reference number
- the source and date of download