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Showing 1,486-1,500 of 10,375 variables
g3_1 - using any t&c that is unfair, excessively unbalanced or abusive
Are there any provisions in the existing laws and regulations that prohibit or restrict financial institutions from carrying out any of the following practices: Please mark all that apply. - Using, in a consumer agreement, any term or condition that is unfair, excessively unbalanced or abusive;
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g3_2 - using any t&c that excludes or restricts the liability of the FSP
Are there any provisions in the existing laws and regulations that prohibit or restrict financial institutions from carrying out any of the following practices: Please mark all that apply. - Using in a consumer agreement, any term or condition that excludes or restricts the liability of the financial service provider;
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g3_3 - using any t&c that excludes or restricts the right of the consumer
Are there any provisions in the existing laws and regulations that prohibit or restrict financial institutions from carrying out any of the following practices: Please mark all that apply. - Using in a consumer agreement, any term or condition that excludes or restricts the right of the consumer;
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g3_4 - discriminating certain segments
Are there any provisions in the existing laws and regulations that prohibit or restrict financial institutions from carrying out any of the following practices: Please mark all that apply. - Discriminating certain segments, such as women, indigenous populations, or based on faith, political affiliation, the manner a consumer dresses;
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g3_5 - bundling and tying services and products
Are there any provisions in the existing laws and regulations that prohibit or restrict financial institutions from carrying out any of the following practices: Please mark all that apply. - Bundling and tying services and products in a manner that unduly restricts the choice of consumers.
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g4_1 - limit fees and charges for a/c closure
Are there any of the following provisions in existing laws and/or regulations that prohibit or restrict terms and practices which limit customer mobility between financial institutions - Provisions that limit fees and charges for account closure;
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g4_2 - prohibit extra burdening procedures for a/c closure
Are there any of the following provisions in existing laws and/or regulations that prohibit or restrict terms and practices which limit customer mobility between financial institutions - Provisions that prohibit extra burdening procedures for account closure;
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g4_3 - allow consumers a cooling-off period
Are there any of the following provisions in existing laws and/or regulations that prohibit or restrict terms and practices which limit customer mobility between financial institutions - Provisions which allow consumers a cooling-off period for certain products during which they can withdraw from the product or service without incurring penalties;
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g4_4 - lmit early repayment penalties
Are there any of the following provisions in existing laws and/or regulations that prohibit or restrict terms and practices which limit customer mobility between financial institutions - Provisions that limit early repayment penalties.
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g5 - min level of prof competence/training for relevant staff
Are financial institutions required by law or regulation to have certain minimum level of professional competence/training for relevant personnel dealing with consumers?
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g51_1 - min prof comp/training - credit officers
Please specify to which categories the law or regulation to have certain minimum level of professional competence/training applies: Please mark all that apply. - Credit officers
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g51_2 - min prof comp/training - recovery officers
Please specify to which categories the law or regulation to have certain minimum level of professional competence/training applies: Please mark all that apply. - Recovery officers
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g51_3 - min prof comp/training - marketing staff
Please specify to which categories the law or regulation to have certain minimum level of professional competence/training applies: Please mark all that apply. - Marketing staff
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g51_4 - min prof comp/training - complaints officers
Please specify to which categories the law or regulation to have certain minimum level of professional competence/training applies: Please mark all that apply. - Complaints officers
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
g51_5 - min prof comp/training - agents and intermediaries
Please specify to which categories the law or regulation to have certain minimum level of professional competence/training applies: Please mark all that apply. - Agents and intermediaries
Global Financial Inclusion and Consumer Protection Survey 2017
Afghanistan, Albania, Angola...and 112 more - WLD_2016_GFICPS_v01_M
Showing 1,486-1,500 of 10,375 variables
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